A UK checklist for reviewing broadband and mobile costs without sacrificing the service you actually need.
Find your contract position first
Check the monthly price, minimum term, end date, any handset element and recent usage. Leaving during a minimum term can mean charges, so know the position before comparing.
Match the package to actual use
For broadband, think about household size, video calls, streaming and reliability rather than buying the biggest speed number. For mobile, check recent data use, roaming needs and coverage where you actually spend time.
Check social tariffs if relevant
Ofcom says people receiving certain benefits may qualify for cheaper broadband or mobile social tariffs. Eligibility and providers vary, so check the current Ofcom information.
Compare the full cost
Look beyond an introductory monthly price. Include setup charges, annual price changes where applicable, contract length, equipment and any bundled services you genuinely use.
Broadband switching is simpler now
Ofcom’s One Touch Switch process means most residential broadband and landline customers contact the new provider, which then manages the switch. Ask what happens to any TV or other bundled service.
Mobile switching uses PAC or STAC
To keep your number, Ofcom says you can request a PAC; if you do not want to keep it, request a STAC. The provider should also tell you about relevant early termination charges.
Give your current provider a chance only if useful
You can ask whether they have a suitable cheaper option, but compare it with alternatives rather than accepting a retention offer because it sounds discounted.
Do not let a switching reward hide a worse contract
Cashback or a gift can be useful only after the underlying service and total cost make sense. Treat any reward as secondary.
Put a reminder in your calendar
Record the next contract or review date so a good introductory deal does not quietly become an expensive long-term default.
Useful official and independent sources
Ofcom: switching provider · Ofcom: switching broadband · Ofcom: switching mobile
Information to collect before comparing
- Current monthly price and any recent increase.
- Contract end date and early-exit charge, if any.
- Broadband speed or mobile data you actually use.
- Any TV, handset, roaming or other bundle feature you would lose by switching.
Common questions
Will switching definitely save money?
No. It can, particularly when an introductory deal has ended, but compare equivalent service and the total contract cost.
Do I need to cancel broadband myself?
Under One Touch Switch, the new broadband provider normally manages the switch, although bundled services can need extra attention. Follow the provider and Ofcom instructions for your situation.